You will not be allowed to compare more than 4 products at a time
View compareShipping policy
Shipping Policy
Effective date: 16 May 2026 Website: hembe.co.uk Contact: hello(at)hembe.co.uk | +44 778 983 6461
1. Where We Ship
Hembe ships to addresses within the United Kingdom and internationally. Shipping options and charges are displayed at checkout before you complete your purchase.
2. Free Delivery
Free standard delivery is available on all UK orders over £100. This is automatically applied at checkout when your order meets the qualifying amount.
3. UK Delivery
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard delivery | 3–7 business days | Calculated at checkout |
| Free standard delivery | 3–7 business days | Free on orders over £100 |
Delivery times are estimates from the date of dispatch, not the date of order. Business days are Monday to Friday, excluding UK public holidays.
4. International Delivery
We ship to many countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your delivery address.
International deliveries typically arrive within 7–21 business days depending on the destination country. Please note that delivery times can vary significantly due to customs processing, local postal services, and other factors outside our control.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, and handling fees imposed by your country's customs authority. These charges are entirely the customer's responsibility and are not included in our product prices or shipping fees. Hembe has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for information before placing an order.
5. Order Processing Time
All orders are processed within 2–5 business days of payment confirmation. You will receive a dispatch confirmation email with tracking information once your order has been handed to the courier.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During busy periods — including sale events, new launches, and seasonal peaks — processing times may be slightly longer. We will always communicate any significant delays.
Custom apparel orders have longer production times. Turnaround times for custom orders are confirmed at the time of placing your custom request and are separate from our standard processing times above.
6. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can also track your order at hembe.co.uk using the Track Order link in the footer.
If you have not received a dispatch confirmation within 5 business days of placing your order, please contact us at hello(at)hembe.co.uk
7. Delivery Address
You are responsible for providing a complete and accurate delivery address at checkout. Hembe cannot be held responsible for orders that are lost, delayed, or returned to sender due to an incorrect or incomplete address provided by the customer.
If you need to change your delivery address after placing your order, please contact us immediately at hello(at)hembe.co.uk We will do our best to update the address before dispatch, but we cannot guarantee changes once an order is being processed.
8. Failed Deliveries and Returned Parcels
If your order cannot be delivered and is returned to us — for example due to an incorrect address, failure to collect from a depot, or refusal of delivery — we will contact you to arrange redelivery. Redelivery charges may apply.
If we are unable to contact you within 14 days of a parcel being returned to us, we reserve the right to cancel the order and issue a refund minus any original delivery charges and return costs incurred.
9. Lost or Delayed Parcels
If your order has not arrived within the estimated delivery window, please first check your tracking information and contact your local delivery depot. If the parcel is confirmed lost by the courier, please contact us at hello(at)hembe.co.uk and we will investigate and arrange a replacement or refund.
Hembe is not responsible for delays caused by the courier, adverse weather, customs processing, or other circumstances outside our control. However, we will always do our best to help resolve delivery issues promptly.
10. Damaged Parcels
If your order arrives in a visibly damaged parcel, please photograph the packaging before opening it, and photograph any damage to the items inside. Contact us at hello(at)hembe.co.uk with your order number and photos as soon as possible. We will arrange a replacement or refund for any items confirmed damaged in transit.
11. Contact Us
If you have any questions about your delivery or need help with an order, please get in touch:
Email: hello(at)hembe.co.uk WhatsApp: wa.me/447789836461 Phone: +44 778 983 6461 Contact form: hembe.co.uk/pages/contact Response time: Within 1 business day